Consumer Complaints & Reviews
I was a customer of Netflix for eight years until the service got so slow. I was receiving four or five DVDs a month instead of six to seven previously. (RedBox was cheaper at 6 movies a month) After leaving Netflix my Netflix web page said one free month trial so I signed up for One DVD at a time. When my charge card statement came I noticed a charge from Netflix for that month of service. I called Netflix customer service and was told I ordered streaming, I did not! I checked DVD which they starting sending me so I asked for a refund and cancellation, which they told me NO. I asked for a supervisor which also told me NO, so I asked for his supervisor and he told me the supervisor in charge does not accept calls. I’m very disappointed with Netflix and will tell my story to those that will listen.
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I do not subscribe to Netflix however they charge my credit card every month. I have no idea how this started. The most frustrating thing is that I cannot contact them. I have had to block them on my card but if I don’t sometimes it will appear again.
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There needs to be more than 2 settings for kids’ maturity levels. 12 and under should not be considered little kids. 8 and under is more accurate. Most parents would not allow their 5 yr old to watch the same movies/shows that they would allow a 12 yr old to watch. The settings recently changed and there are now shows available to my 5 yr old that I would never allow. If there were more settings (8 and under, 8-12, and 12-18) parents would be able to choose more appropriate shows for their children.
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I can’t connect with Netflix to complain about services that are erratic. The constant buffering on the programs that are paid for I believe are being done to limit my viewing. On January 1st, the ability to watch movies was limited to “maybe” one a day if that.
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While waiting at the airport in Mexico City, I was able to get a much more varied choice of movies and tv shows. I was so excited! I added MANY of them to My List. Now I’m back in Portland. I cannot find any of the movies/shows. I’m extremely disappointed that you offer items to “regions” rather than to all. If I cannot get my full list back, it might be time to say goodbye to Netflix.
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Have been charged twice a month of 8.55 for the past 6 months. Yes, my fault for not checking the date to make sure Netflix is taking the correct amount out, but should I/we really need to check our bank statements every month to make sure Netflix (a service of $8.55) isn’t going to charge me more than once a month?! Ridiculous! I’m calling today and will see what they have to say.
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Netflix never went by the profiles that I chose. They chose their own – mostly garbage. Once I chose to delete a movie, series, etc. they would not delete it. I was unable to delete because my smart TV does not allow it. There is no website to Netflix to delete. This is why I cancelled.
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They should email and ask you to pay! It is also hard to cancel Netflix because they don’t have a schedule!!!
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It has always worked fine and perfect until March 7th and it loads 97% and then stays there for hours!
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Before I go through all steps. I would like to add, looking at this review page, I am flat out astonished at amount of 1 stars I see scrolling through here. 2 am in the middle of a movie “96minutes”, connection drops. I wanted to break my TV. I have had so many issues with Netflix and this whole connection. I have had tier 3 tech support review my entire connection set up. Have had tier 3 tech come to my house and review connection from main box to my house. No issues. I am 12 miles from main fiber optic panel. I have wifi with turbo due to my job. With all that, I still have this connection issue dropping so randomly. Oh and before you ask. It happens whether I have one person streaming or none.
If I had to guess, I would say over last 6 months, it’s happened 50 times or more, and that’s just me. Haven’t asked rest of my family how many times. That’s on low side. I have called Netflix tech support before, was told it’s my internet. Now that I have seen this site. I am going out tomorrow and buy rj45 cable and will run this cable from my modem to dvr player. I will give it 60 days. Since tech support always says you should connect directly to modem, I will see. In the 60 days if my connection stills comes with same errors more than 3 times, I’m canceling Netflix cause for $12/mo, I can walk to Walgreens, 2 blocks and get a movie. I hate doing that but this technology has far too many quirky issues, and on top of that they are increasing in price. But same issues still happening.
So in all fairness to Netflix, I will give you an actual fair shake at this, since I do like the convenience of it. But this dropping off like this, is on my last nerve. Clock will begin March 1 – May 1. That’s 61 days, but purposes of this data, I call it 60 days since I will have to make the cable myself. Will do it today. Stay tuned for the outcome. Netflix, you’re on a short timer now. I been a customer since cost was $8/mo. When I was getting videos in mail. That was not a good technology either but when streaming came out, that was a huge break through. Movie selection is my other factor for leaving. I know how the system works for purchasing movies as Netflix HQ is only few miles from my house. So don’t need a lesson in technology. Being a 15yr vet from silicon valley worker.
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Before mid part of last year things have been great with their services. Timely delivery to my mailbox, when making changes to your dvd check out and getting back to once again subscribe. Now, it is so frustrating that even the past 12 or 16 hours, I upgraded to an additional dvd checkout, still none is showing that it is ready for delivery. When I resigned and it was on a weekend and called them, I was told that people are out.
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Okay, I’ll hand it to Netflix. I was having trouble getting my device to activate, so I called the customer service line (with dread). Somebody took my call immediately, and it was fixed within three minutes. The guy who took my call, Jesus, was friendly and knowledgeable. You go, Netflix! Give Jesus was a gold star!
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What used to take Netflix 1-2 days for me to receive a DVD, now takes 3-4 days. I called Netflix to find out why and was told this was an issue with the Post Office. This is patently incorrect. The DVDs I send them are posted in as little as 12 hours from the time I place it in the mailbox. A quick search of the internet shows this problem is well documented and many others are being told the same lie. Netflix is throttling heavy users and using the Post Office as an excuse. I hope the Post Office sues Netflix for defamation.
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It has been months since Netflix email predicted arrival dates of DVD’s has been REMOTELY accurate. Postal service has changed their shipping methods and it takes a week or more for a full turnaround! That means I am getting 1/2 the DVD’s as before, twice the cost per movie! This stinks. I have no reasonably priced access to stream movies and shows. HELP!
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After spending over ten grand in audio upgrades, Anthem, Nexus player, cables etc… No Dolby!!! Stereo only. It’s so funny that Netflix is so far behind!!! So I can stream a 1080 p with Dolby dig DTS HD without any problems from my laptop or my desktop wireless to my system!!! Not Netflix! If you want to grow as a company you need to get up to speed!!! Or you will be left out!!!
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I love Netflix, but I hate the fact that you can only watch it on two screens. Most households have about 3 or 4 tvs. So I think that if you have to pay for Netflix they should let you watch it on 4 screens.
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I tried Netflix for a month, and decided it was not worth having because, in a week I watched all the movies that interest me. I couldn’t find any movies after I wanted to watch and I searched and still nothing. My genre was always low on movies as well, and never any new ones.. I have the WII and you can’t get a lot of movies. Always the same movies..
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Netflix is a complete rip off. I signed up for Netflix because of the variety of TV series they have available. When it works it’s great… when it works. Unfortunately most of the time it doesn’t. If you have a couple devices using your wi-fi good luck. Netflix works maybe 25% of the time and that’s being generous. Then I get that awesome loading sign and I am lucky if I can get through even one episode before that happens let alone a whole movie. Honestly sometimes it works fine and if it worked more often I’d love it but the fact is I have had way too many instances when it doesn’t. Don’t waste your money.
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These creeps charged me for service that I cancelled for 4 months then they refused to refund the money after I noticed. Said I should have “called earlier.”
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It was bad enough when Netflix stopped sending out DVDs on Saturday, but then they found an even better way to cheat customers. Now instead of mailing out dvds in the morning (so I get them the next day), they now send them out in the afternoon so they arrive in two days. (I know they are sending them later because the email mailing messages arrive much later). A Netflix representative acknowledged I will be getting half as many DVDs but also said that Netflix has no plans to reduce its price. So if I stay with Netflix they get the same money for providing about 50% of the product they used to.
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I was charged twice from August 2014 until December 2014. I called first week in January and was promised 3 credits (Oct, Nov, Dec) because both accounts were used. I didn’t get the 3 credits and on top of that I was charged twice again in January. I called again and they credited me for January, December and November. I just called today to ask where my October credit was that was promised to me in January before they charged me twice in January, and the woman insisted I got all my credits. She insisted that basically on the 4th of January I was given 2 credits and on the 11th another that included a credit for a double charge that they deducted from my account for January. I hope I’m explaining this understandable.
It’s not a lot of money but I can see that that’s what they are doing to a lot of people. It’s the principle that counts. They don’t keep promises. They lie on the phone. They supposedly have no records of what the previous rep tells you and when they delete the account that they overcharged you for, they supposedly lose all records of that account, meaning all records of the months they overcharged you. Customer service is very rude and condescending. I just hung up on her. I won’t be calling them for the credit any longer, it’s just too frustrating – but instead I wanted to make sure to spend time to write a review today.
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Netflix listed Kirk Cameron’s movie “Monumental” as Documentary, Historical Documentary, Social and Cultural Documentary, but not Faith and Spirituality. This is no documentary, just a right wing religious and highly political piece of real slick garbage. SO misleading. FOX News tactics, reassuring the base while hoping the uninformed stumble upon it and think it’s real. I’ve complained about this before to Netflix, I’m assured there’s no agenda, but this just reeks.
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I was having a problem with Netflix, so called the tech department to say Netflix not working. So they asked to log in on my computer to see if they could find anything, then the next thing I know the tech shows me a screen full of error problems on my computer which had not been there before. He is telling me that my computer is contaminated and that it was going to cost me 199.00 dollars to clean it up so Netflix would work again. I knew this to be a lie because several months ago I had McAfee install and my computer has not had any problems with this kind of problem. I told him to disconnect my service and that I would be contacting a regional manager about bad operating practices. He just hung up and I went back into my computer where I resolved my own problem and it’s now working fine.
I know that service tech generated that crap on my screen just to try and cheat me out of 199.00 dollars and it has happen twice before. This is not right nor is it legal to cheat people this way and I will not stop till I expose the practice they are using to scam users out of money by telling them they have a internal computer problem when themselves are the ones producing the lie to get users to allow them to clean up their laptops for the low price of 199.00 dollars when in fact it is all a rip off by the service people working for Netflix. It is not lawful or right and I hope that someone and everyone reads this so we can stop many more people from being cheated by service techs at Netflix. This is a crime and I will see it through until I can find someone who may be convicted for unlawful acts such as what they are doing to many people out there.
Someone in the company at Netflix needs to look into what the technical part of their company is doing to the American people. This cheating by them needs to stop so many more people will not fall prey to their unlawful business practices. This is not over until someone at Netflix contacts me and shows me where what they are doing is not unlawful, because I am going to keep on writing to every person and company and group till someone sits up and pays attention to this poor situation that is happening to all those investors out there. It’s wrong, wrong, wrong and someone needs to step forward to correct this criminal act that is occurring right under corporate’s noses. Please look around, you guys have a fox in your chicken house and he is eating you alive from the inside out.
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Groundhog Day. Plays on TV. Over the air. Is on Netflix most of the time. But of course on the actual Groundhog Day Netflix takes it off. Are you doing this ** on purpose? Is it too much to ask that you update your movies and play movies for the holidays? If it wasn’t for a few shows Netflix would be useless. It’s like no one is home until you stop payment. I could drop Netflix 6 months out of the year and miss nothing.
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Okay I have always loved Netflix. Yes they are popular and yes they have a lot of stuff there but not new or popular stuff. They need a better selection and update their movies and shows faster. I wait for things to upload but they don’t and they have newer movies but they’re the ones nobody wants to see. They’re the cheesy ones or just stupid and they don’t have movie suggestion spot on the site. I just don’t like it that much. It’s a great basis idea but it has more to it. Get more selection, please.
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For the past several weeks Netflix has sent out DVD’s at least a day later than they stated. This slow down has been consistent and I believe it is purposeful and reduces the number of movies your membership used to receive.
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Called them about a charge I should not have been charged in first place. Every single time for 4 calls on 4 different occasions was told I will get a refund, until the 5th time I called, he said system is blocking. What a waste of time. Ultimately I have up on 7.99 and on Netflix. If they will not be able to credit back they should provide a clear reason and communicate it to customer properly . Instead they tell the customer lie so that they get good reviews at the end of the call, but the issue remains unresolved ultimately.
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I have Internet connection, as I a can watch YouTube. But try and use a paid for service like Netflix, no go. 3 out of 4 days it cannot connect. Call, they tell you to unplug all devices and try again. Are you serious? It didn’t work the 1st three times, why should I do this again (not that I didn’t already try that and save a phone call)? What do you get from customer service? Attitude. I wish all who want this service good luck. I had none and refuse to be treated like they treat their customers. It is cheap for a reason. It sucks.
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We have had Netflix for a very many years now but lately we have been experiencing it stopping frequently during movies and show that we are watching. It is so frustrating because sometimes it stops for long periods of time. We will unplug it and plug it back in which sometimes helps for a short period of times. It is not every night but most nights. Please advise. We feel it is a Netflix issue.
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I barely get 2 movies a week. I send them in and they claim they don’t get them for about 2 or 3 days. What’s up with that? Come on! Getting tired of this. Netflix is making money off me and I have nothing to show for it. Why is it taking so long to get a movie? This is getting worse all the time.
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Netflix reviews
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